Every customer answered quickly. Hard cases routed to a person.
Every message read, tagged and prioritised. Answers drafted from your own knowledge base. Complex cases routed to the right person with the context already gathered.
A customer writes in.
The inbox sets the agenda.
Support teams spend the day reading, sorting and answering the same questions, while the hard cases, the ones that need a person, wait in the same queue.
The work it takes off your team
- 01Reading and tagging every messageBy hand today
- 02Working out what is urgentBy hand today
- 03Answering the routine questionsBy hand today
- 04Routing complex casesBy hand today
- 05Gathering order and account contextBy hand today
- 06Spotting what customers ask mostBy hand today
A team of agents and workflows, each with one job.
Each has only the tools its job needs and a budget checked every time it runs. None of them decides what a person should.
- Triage agentReads, tags and prioritises every incoming message.
- Answer agentDrafts replies from your knowledge base and past answers.
- Routing workflowSends complex cases to the right person, with the context attached.
- Insight digestShows what customers asked about most this week.
- Helpdesk
- Shared inbox
- Knowledge base
- CRM
- Order system
- Chat
The calls that stay yours.
The agents do the work. These are the decisions they bring to a person, with the evidence beside each one.
- 01
Which answers wait for review
Routine replies go out on their own only once their record shows they can.
- 02
Escalations
Complaints, refunds and anything sensitive always reach a person.
Controls built into the work.
Not policies in a document: properties of how this department runs.
- 01
Answers from your sources
Drafts come from your knowledge base and past answers, and cite what they used.
- 02
A person for anything sensitive
What counts as sensitive is your call, and it is enforced in code.
- 03
Every reply on the record
What was asked, what was drafted, who approved it and when it went out.
Measured on the record, not estimated.
- 01
First response time
For every message.
- 02
Answered without escalation
The share that needed no one.
- 03
Reopened cases
Where an answer did not land.
- 04
Top questions
This week, with the answers given.
Every run is recorded with its time, its steps, its decisions and its cost, so these are read from the record, not estimated.
The questions operators ask first.
What exactly do you build?
Five sizes of the same thing. An automation takes one repetitive process off your team. An AI agent handles a defined business function with judgement. An AI system connects several agents and workflows. An AI department runs a whole function end to end, and an AI operating system puts every department under one orchestrator. All of them run on the same platform, with the same approvals and the same record.
Do we have to change our tools?
No. That is the point. We build against the CRM, accounting system, inboxes and spreadsheets you already run, through their own APIs. If something genuinely cannot be automated where it stands, we tell you before you pay for it.
What happens when an agent gets it wrong?
Anything that would reach a customer or leave your business starts behind a person’s approval, so a wrong draft stops there, not in someone’s inbox, unless you have chosen to let that kind of work run on its own. Every run is recorded step by step, so a wrong call is traceable the same day. Where a fact is missing, the work stops and names it instead of guessing.
Will the AI act on its own?
Only where you have allowed it, and only once its record shows it can. Every agent starts supervised; anything that leaves your business starts as a draft or a proposal a person approves. Running unattended is earned task by task, on your own records.
How much does it cost?
Builds start from €750 for a focused automation, €2,500 for an AI agent, €5,000 for an AI system and €10,000 for an AI department; enterprise programmes are priced per scope. Keeping a system monitored and improving starts from €250 a month. The real figure depends on scope, integrations, data, rules and support, so after a free assessment call you get a written scope and a fixed price before anything starts.
Other departments
Find the first thing worth automating.
Bring us one process your team loses time on. We'll map it, show you what can be automated and what a Dephrast system would look like, whether or not you build it with us.
Free, 30 minutes, and a reply from a person within one working day.